Conditions
General terms and conditions for a web shop


  •    scope
  •     Contractual partner
  •     Conclusion of contract
  •     Right of withdrawal
  •     Prices and shipping costs
  •     delivery
  •     payment
  •     Retention of title
  •     Dispute settlement

Terms of Service

scope

For all deliveries from DemoShop e.K. (hereinafter DemoShop) to consumers these general terms and conditions apply.

A consumer is any natural person who concludes a legal transaction for a purpose that can largely not be attributed to their commercial or independent professional activity.

Contractual partner

The purchase contract is concluded with DemoShop e.K., owner: Max Muster, Demostr. 1, 12345 Demostadt, Commercial Register: District Court Demostadt, HRA 12345.

Conclusion of contract 

The presentation of the products in the online shop is not a legally binding offer, but only an invitation to order.
By clicking the button [Buy / order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation by email immediately after receiving your order.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, exercise your right of withdrawal in accordance with Section 4.1, you will have to bear the regular costs of the return.
For the rest, the regulations apply, which are reproduced in detail in the following
 
Cancellation policy¹

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must enter [the name of the company, address and, if available, telephone number, fax number and email address] by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached model withdrawal form, but this is not mandatory. You can also electronically fill in and send the sample withdrawal form or another clear statement on our website (insert Internet address). If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract to us or to (here, if applicable, the name and address of the person authorized by you to accept the goods insert) to be returned or handed over. The deadline is met if you send off the goods before the period of fourteen days has expired. 

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.

- End of revocation -
     
(¹ This cancellation policy does not apply to the separate delivery of goods.)

Prices and shipping costs

The prices stated on the product pages include VAT and other price components.

delivery

The delivery takes place within Europe.
The delivery time is up to 12 days. We point out any deviating delivery times on the respective product page.

payment

Payment is made in advance.
If you choose the payment method prepayment, Pay Pal and credit card apply.

Retention of title

The goods remain our property until full payment.

Dispute settlement

The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are ready to settle disputes with consumers to participate in a dispute settlement procedure before a consumer arbitration board or according to XXX (specification of the legal norm or the contractual agreement). The responsible consumer arbitration board is: Universal arbitration board of the Federal Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.consumer-schlichter.de To settle the disputes mentioned, we will participate in a dispute settlement procedure before this point.

Alternatively:

The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.